MELANIE
ARCEÑO
SOCIAL MEDIA ANALYST/ MARKETER
About Me
I'm Melanie a mother of one and a wife. I wanted to spend all of my time with my family that's why I decided to give up my career as an Customer Service Representative in a 5 star hotel abroad and focus on being a full time mother and a wife (and it is all worth it!).
With my 4 years experience in Customer Service and the Social Media Management and Marketing skills I have learned from online courses I am now ready to venture a new path in my career.
I always believe that the true meaning of success is when you help others be successful.
Let's help each other!!!
Work Experience
FILIPINO VIRTUAL ASSISTANCE
Social Media Marketer
Feb 2020- Mar 2020
-
Freelancing Course Apprenticeship
-
Social Media Management and Marketing
JW MARRIOTT SINGAPORE
Customer Service Representative
Feb 2016 - July 2018
-
Help guests with complaints and questions, give customers information about products and services, take orders, and process returns.
-
Constantly updating the hotel's contact and mailing lists
-
Maintains comprehensive and quality service
SWISSOTEL THE STAMFORD SINGAPORE
Food & Beverage Marketing Analyst
Aug 2014 - Jan 2016
-
Demonstrate exceptional service and conduct training to the team.
-
Boosts the online presence of a company by integrating social media and creating product promotion.
-
Organised numerous offic
Education
2012
MINDANAO STATE UNIVERSITY
Bachelor of Science in Hotel and Restaurant Management
2020
FILIPINO VIRTUAL ASSISTANCE
Freelancing Course
Social Media Management
Social Media Marketing
